MULTIPLE CHOICE
QUESTIONS
Q.1. The agencies which look into the complaints of the consumers are popularly
called :
(a) consumer
courts
(b) consumer
commissions
(c) consumer
forums
(d) consumers
cells
Ans.
(a)
Q.2. An Act which ensures citizens of India to know about the functioning of the
government departments :
(a) Right to
Seek Redressal Act
(b) Right to
Information Act
(c) Right to
Represent Act
(d) Right to
Protection Act
Ans.
(b)
Q.3. The organisation which helps guide the consumers on how to file cases in
the consumer courts are popularly called
:
(a) consumer
cells
(b) consumer
associations
(c) consumer
forums
(d) consumer
societies
Ans.
(c)
Q.4. The organisation which lays down standards of products at the international
level is called :
(a) ISI (b) ISRO
(c) ISO (d) WCF
Ans.
(c)
Q.5. Choose the factors which gave birth to the consumer movement in India :
(i) hoarding
(ii) black
marketing
(iii) food
shortage
(iv)
adulteration of food
(a) (i) only (b)
(i) (ii) (iii) only
(c) (ii) (iii)
only (d) all the above
Ans.
(d)
Q.6. The process in which the quality of a food substance is lowered through the
addition of another substance is called :
(a) mixing two
substances
(b) adulteration
(c) sub-standard
quality
(d) all the
above
Ans.
(b)
Q.7. The Act which was enacted to protect the consumers :
(a) Consumer
Redressal Act
(b) Right to
Information Act
(c) Consumer
Protection Act
(d) Right to
Represent Act
Ans.
(c)
Q.8. Name the court to which a consumer can approach, having a claim of Rs. 40
lakhs
(a) National
Consumer Court
(b) State
Consumer Court
(c) District Consumer Court
(d) None of the
above
Ans.
(b)
Q.9. Factors which cause the exploitation of the consumer :
(a) Limited and
wrong information
(b) Illiteracy
and ignorance of the
consumer
(c) Few sellers
and limited competition
(d) All the
above
Ans.
(d)
Q.10. When was ISO certification established?
(a) 1952 (b)
1947
(c) 1965 (d)
1982
Ans.
(b)
Q.11. Name the right under which a consumer can claim compensation for the
damage caused by any product.
(a) Right to
Safety
(b) Right to
Seek Redressal
(c) Both (a) and
(b)
(d) None of
these
Ans.
(b)
Q.12. Which logo or mark you will have to look for on a biscuit packet?
(a) Agmark (b)
ISI mark
(c) Hallmark (d)
ISO mark
Ans.
(a)
Q.13. Which certification is maintained for standardisation of jewellery?
(a) ISI (b)
Agmark
(c) Hallmark (d)
None of these
Ans.
(c)
Q.14.
Name the Act under which consumer courts have been established :
(a) National
Consumer Commission Act
(b) State
Consumer Commission
(c) Consumer
Protection Act
(d) None of
these
Ans.
(c)
Q.15. To protect themselves what do consumers need?
(a) Consumer
Forums
(b) Consumer
Protection Councils
(c) Consumer
movement
(d) Consumer
awareness
Ans.
(d)
Q.16. Which mark should you look for while buying honey?
(a) ISI (b) ISO
(c) Agmark (d)
ISO
Ans.
(c)
Q.17. The logo of ISI, Agmark or Hallmark
on a product certifies its :
(a) quality
standards
(b) ingredients
of the product
(c) expiry date
of the product
(d) none of
these
Ans.
(a)
Q.18. National Consumers Day fall on :
(a) 31 March (b)
23 August
(c) 24 December
(d) 25 January
Ans.
(c)
Q.19. Consumers International was created by
(a) UNESCO (b)
UN
(c) UNICEF (d)
World Bank
Ans.
(b)
Q.20. Consumer Protection Act (COPRA) was enacted by Indian Government in :
(a) 1986 (b)
1983
(c) 1988 (d)
1985
Ans.
(a)
Q.21. MRP on a product represents :
(a) minimum
retail price
(b) maximum
retail price
(c) micro retail
price
(d) none of the
above
Ans.
(b)
Q.22. Right to Information (RTI) Act was enacted by the Government of India in :
(a) October 2005
(b) December
2005
(c) January 2006
(d) None of the
above
Ans.
(a)
Q.23. District level consumer courts can settle claims up to :
(a) Rs 20 lakh
(b) Rs 1 crore
(c) Rs 50 lakh
(d) Rs 80 lakh
Ans.
(a)
Q.24. Consumer Protection Act, 1986 covers the whole of India except
(a) the state of
Jammu and Kashmir
(b) Andaman and
Nicobar Islands
(c) Lakshadweep
(d) none of the
above
Ans.
(a)
Q.25. Marketing of goods and services which are hazardous to life and property
is covered under :
(a) right to be
protected
(b) right to be
assured
(c) right to
seek redressal
(d) right to be
informed
Ans.
(a)
Q.26. As per Consumer Protection Act, 1986, unfair trade practices do not
involve which of the following?
(a) false or
misleading representations
(b) bargain
price
(c)
non-compliance of product safety
standard
(d) offering
discounts or rebates
Ans.
(d)
Q.27. Who can seek information under the RTI Act, 2005?
(a) A group of
persons
(b) An
individual citizen
(c) A registered
company
(d) An
association / society
Ans.
(b)
Q.28. If information is not provided or denied, what can you do under RTI Act?
(a) Cannot do
anything
(b) Fight with
PIO (Public information officers)
(c) Appeal to
appellate authority
(d) Request
again
Ans.
(c)
Q.29. Which of the following is covered under public services?
(a) Postal
services
(b) Mobile
repair services
(c) Washing
machine after-sale services
(d) None of the
above
Ans.
(a)
Q.30. Which of the following does not come under local taxes in MRP of a
product?
(a) Central
sales tax
(b) Luxury tax
(c) State sales
tax
(d) VAT (value
added tax)
PREVIOUS YEARS’ QUESTIONS
Q.1. The consumer movement in India has led to the formation of various
organizations which are locally known as :
(a) Consumer
Protection Council
(b) The Consumer
International
(c) The Consumer
Protection Act (copra)
(d) The World
Trade Organization
Ans.
(c)
Q.2. Which one of the following is not true regarding the Right to Safety ?
(a) Right to be
protected against unsafe appliances.
(b) Right to
protected against unsafe working conditions.
(c) Right to
seek information about functioning of government departments.
(d) Right to be
protected against services which are hazardous to life.
Ans.
(c)
Q.3. Who amongst the following is protected through rules and regulations in the
market place ?
(a) The
shopkeepers
(b) The
manufactures
(c) The
consumers
(d) The
suppliers
Ans.
(c)
Q.4. On which of the following date does we celebrate the National Consumers’
Day?
(a) 24 October
(b) 14 October
(c) 24 December
(d) 14 December
Ans.
(c)
Q.5. Which one of the following quality certification is obtained by food
processing companies ?
(a) Agmark (b)
ISI
(c) ISO (d)
Hallmark
Ans.
(c)
Q.6. In October 2005, the Government of India enacted a law known as :
(a) Right to Choose Act
(b) Right to
Information Act
(c) Women
Reservation Act
(d)
Anti-corruption Act
Ans.
(b)
Q.7. Which right of the consumers is violated if the consumers are not allowed
to get their claims settled against the manufactures in case they are cheated or
exploited ?
(a) Right to
seek redressal
(b) Right to
choose
(c) Right to be
heard
(d) Right to
equality
Ans.
(a)
Q.8. When was the ‘Right to Information Act’ passed ?
(a) In January
2002 (b) In March 2004
(c) In October
2005 (d) In July 2007
Ans.
(c)
Q.9. Which of the following laws was enacted by the Government of India in the
year 2005 ?
(a) The Right to
Information Act
(b) The Consumer
Protection Act
(c) The Right to
Education Act
(d) The Right to
Property Act
Ans.
(a)
Q.10. Which one of the following is the agency that develops standards for goods
and services in India ?
(a) CUPRA
(b) National
Consumer Court
(c) Consumer
Protection Councils
(d) Bureau of
Indian Standards
Ans.
(d)
Q.11. Which one of the following is not a function of Consumer Protection
Councils ?
(a) They guide
consumers how to file cases
(b) On many
occasions they represent individual
consumers in the consumers court
(c) They create
awareness among the people
(d) They help
the consumer financially
Ans.
(d)
Q.12. At the global level, this has become the foundation for consumer movement
:
(a) Consumer
International
(b) COPRA
(c) Consumer
Forums
(d) None of the
above
Ans.
(a)
Q.13. Which of the following is not a right of consumers?
(a) Right to
safety
(b) Right to be
informed
(c) Right to
choose
(d) Right to
constitutional remedies
Ans.
(d)
Q.14. Suppose you want to buy toothpaste and the shop owner says that he/she can
sell the toothpaste only if you buy a toothbrush, which of your right is being
violated by the shopkeeper ?
(a) Right to
safety
(b) Right to be
informed
(c) Right to
choose
(d) Right to
represent
Ans.
(c)
Q.15. A chemist sold you a medicine of expiry date under which consumer right
you can approach the consumer court ?
(a) Right of
Safety
(b) Right to
Seek Redressal
(c) Right to
Education
(d) Right to
Equality
Ans.
(a)
Q.16. India celebrates 24th December as :
(a) National
Consumers Day
(b) National
Producers Day
(c) National
Tourism Day
(d) National
Grievance Day
Ans.
(a)