CBSE-Class-10-Social-Science-Assignment-Economics-Chapter-5-Consumer-Rights

Class 10^th Social Science- Consumer Rights

CONSUMER RIGHTS

MULTIPLE CHOICE QUESTIONS

1. The agencies which look into the complaints of the consumers are popularly called:

(a) consumer courts

(b) consumer commissions

(d) consumers cells

2 An Act which ensures citizens of India to know about the functioning of the government departments:

(a) Right to Seek Redressal Act

(b) Right to Information Act

(d) Right to Protection Act

3. The organisation which helps guide the consumers on how to file cases in the consumer courts are popularly called:

(a) consumer cells

(b) consumer associations

(d) consumer societies

4. The organisation which lays down standards of products at the international level is called:

(a) ISI (b) ISRO

5. Choose the factors which gave birth to the consumer movement in India:

(i) Hoarding (iii) Food shortage

(ii) Black marketing

(iv) Adulteration of food

(a) (i) only (b) (i) (ii) (iii) only

6. The process in which the quality of a food substance is lowered through the addition of another substance is called

(a) Mixing two substances

(b) Adulteration

(d) All the above

7. The Act which was enacted to protect the consumers is called

(a) Consumer redressal Act

(b) Right to information Act

(d) Right to represent Act

8. Name the court to which a consumer can approach, having a claim of Rs. 40 lakhs

(a) National consumer court

(b) State consumer court

(d) None of the above

9. Factors which cause the exploitation of the consumer:

(a) Limited and wrong information

(b) Illiteracy and ignorance of the consumer

(d) All the above

10. When was ISO certification established?

(a) 1952 (b) 1947

11. Name the right under which a consumer can claim compensation for the damage caused by any product.

(a) Right to safety

(b) Right to seek redressal

(d) None of the above

12. Which logo or mark you will have to look for on a biscuit packet?

(a) Agmark (b) ISI mark

13. Which certification is maintained for standardization of jewelry?

(a) ISI (b) Agmark

14. Name the Act under which consumer courts have been established:

(a) National Consumer Commission Act

(b) State Consumer Commission

(d) None of the above

15. To protect themselves what do consumers need?

(a) Consumer forums

(b) Consumer protection councils

(d) Consumer awareness

16. Which mark should you look for while buying honey?

(a) ISI (b) ISO

17. A logo–ISI, Agmark or Hallmark–on a product certifies its :

(a) quality standards

(b) ingredients of the product

(d) none of the above

18. National Consumers Day falls on:

(a) 31 March (b) 23 August

19. Consumers International was established by

(a) UNESCO (b) UN

20. Consumer Protection Act (COPRA) was enacted by Indian Government in

(a) 1986 (b) 1983

21. MRP on a product represents:

(a) minimum retail price

(b) maximum retail price

(d) none of the above

22. Right to Information (RTI) Act was enacted by the Government of India in:

(a) October 2005 (b) December 2005

23. District level consumer court can settle the claims up to:

(a) Rs 20 lakh (b) Rs 1 crore

24. Consumer Protection Act, 1986 covers the whole of India except

(a) the state of Jammu and Kashmir

(b) Andaman and Nicobar Islands

25. Marketing of goods and services which are hazardous to life and property are covered under:

(a) rights to be protected

(b) rights to be assured

(d) rights to be informed

26. As per Consumer Protection Act, 1986, unfair trade practices do not involve which of the following?

(a) false or misleading representations

(b) bargain price

(d) offering discounts or rebates

27. Who can seek information under the RTI Act, 2005?

(a) A group of persons

(b) An individual citizen

(d) An association / society

28. If information is not provided or denied, what you can do under RTI Act?

(a) cannot do anything

(b) fight with PIO (Public Information Officers)

(d) request again

29. Which of the following is covered under public services?

(a) Postal services

(b) Mobile repair services

(d) None of the above

30. Which of the following does not come under local taxes in MRP of a product?

(a) Central sales tax

(b) Luxury tax

(d) VAT (value added tax)

QUESTIONS FROM CBSE EXAMINATION PAPERS

1. The consumer movement in India has led to the formation of various organisations which are locally known as:

(a) Consumer Protection Council

(b) The Consumer International

(d) The World Trade Organization

2. Which one of the following is not true regarding the Right to Safety?

(a) Right to be protected against unsafe appliances.

(b) Right to protect against unsafe working conditions.

(d) Right to be protected against services which are hazardous to life.

3. Who amongst the following is protected through rules and regulations in the market place?

(a) The shopkeepers (b) The manufactures

4. On which of the following date does we celebrate the National Consumers’ Day?

(a) 24 October (b) 14 October

5. Which one of the following quality certification is obtained by food processing companies?

(a) Agmark (b) ISI

6. In October 2005, the Government of India enacted a law known as:

(a) Right to Choose Act

(b) Right to Information Act

(d) Anti-corruption Act

7. Effect of Chinese toys on Indian toy makers is:

(a) no effect (b) making profits

8. Which right of the consumers is violated if the consumers are not allowed to get their claims settled against the manufactures in case they are cheated or exploited?

(a) Right to seek redressal

(b) Right to choose (c) Right to be heard

(d) Right to equality

9. When was the ‘Right to Information Act’ passed?

(a) In January 2002 (b) In March 2004

10. Which of the following laws was enacted by the Government of India in the year 2005?

(a) The Rights to Information Act

(b) The Consumer Protection Act

(d) The Right to Property Act

11. Which one of the following is the agency that develops standards for goods and services in India?

(a) COPRA (b) National consumer court

(d) Bureau of Indian Standards

12. Which one of the following is not a function of consumer protection councils?

(a) They guide consumers how to file cases

(b) On many occasions they represent individual consumers in the consumer’s court

(d) They help the consumer financially

13. At the global level, this has become the foundation for consumer movement:

(a) Consumer International

(b) COPRA

(d) None of the above

14. Which of the following is not a right of consumers?

(a) Right to safety

(b) Right to be Informed

(d) Right to Constitutional remedies

15. Suppose you want to buy toothpaste and the shop owner says that he/she can sell the toothpaste only if you buy a toothbrush, which of your right is being violated by the

Shopkeeper?

(a) Right to Safety (b) Right to be Informed

16. A chemist sold you a medicine of expiry date under which consumer right you can approach the consumer court?

(a) Right of Safety

(b) Right to Seek Redressal

(d) Right to Equality

17. India celebrates 24th December as:

(a) National Consumers Day

(b) National Producers Day

(d) National Grievance Day

SHORT ANSWER TYPE QUESTIONS

1. Exploitation of consumers happens in various ways. Explain how.

2. How government protects the interests of consumers?

3. There may be rules and regulations but they are often not followed. Why?

4. What do you mean by ‘Right to be informed’? How does it protect consumer’s interests?

5. What is the difference between consumer protection council and consumer court?

6. How are the logos ISI, Agmark or Hallmark helpful to consumers? Explain.

7. What is the rationale behind the enactment of Consumer Protection Act, 1986 (COPRA)?

8. Explain how ‘Right to seek redressal’ helps consumers to protect them against unfair trade practices and exploitation.

QUESTIONS FROM CBSE EXAMINATION PAPERS

1. Explain any three ways by which people may be exploited in the market.

2. What are the institutions set up under COPRA for the redressal of grievances? Explain.

3. How is a consumer benefited by the right to be informed?

4. Briefly explain the three tier quasi-judicial machinery set up under the Consumer Protection Act of 1986.

5. Highlight any three problems which a consumer may face in the process of redressal?

6. Explain how the Right to Information has empowered the consumer of goods and services.

7. Describe any three features of consumer forum?

8. Explain any three factors that led to the growth of consumer movements in India? Give any three factors.

9. How the globalization and greater competition amongst the producers have been of advantage to the consumers? Explain any three points in this regard.

10. Explain with examples how the opening up of foreign trade results in connecting the markets of different countries.

11. Highlight any three duties of the consumers.

12. Explain consumer’s right to seek redressal.

13. What is the Right to Information Act, 2005? How does it help the consumers?

14. What legal measures have been taken by the government to empower the consumers in India?

15. Why are rules and regulations required for the ‘protection of consumers’ interest in the market place? Explain any two reasons.

16. Describe any three measures taken by the government to control the price rise.

17. How do duplicate articles and adulteration cause heavy loss to the consumers? Give two example.

18. Explain the consumer’s ‘Right to Choose’ with suitable example.

19. What is the rationale behind the enactment of Consumer Protection Act 1986?

20. What are consumer forums? What is their importance?

21. Describe the three-tire quasi-judicial set-up redressal of consumer disputes.

22. Explain consumers right to be informed with example.

23. Explain any three startegies adopted by the government to protect the interest of the consumers.

LONG ANSWER TYPE QUESTIONS

1. Explain the duties of consumers while purchasing the goods.

2. What are the various factors causing exploitation of consumers in market?

3. Explain various rights of the consumers.

4. Critically examine right of the consumers with example.

5. Explain the technical measures taken by the government for consumer protection.

6. Write a short note on food safety.

7. How is the consumer redressal process becoming cumbersome? Give four reasons.

Consumer Rights

Class 10th Social Science- Consumer Rights

Class 10^th Social Science- Consumer Rights